How we handle your information

About this policy

Coburg Podiatry respects your privacy and handles personal information in accordance with applicable Australian privacy law, including the Australian Privacy Principles where they apply.

This website provides general information and ways to contact the clinic. Clinical records and health information may be subject to additional professional, health records and retention obligations.

Information we may collect

Depending on how you interact with us, we may collect:

• your name, phone number, email and postal address;
• appointment, referral and billing information;
• health information you provide to arrange or receive care;
• private health, Medicare, DVA, WorkCover or TAC details where relevant;
• communications you send to the clinic; and
• limited technical website data, such as device, browser and page usage information.

Where practical, you may ask a general question without identifying yourself. We may need identifying information to arrange an appointment or provide clinical care.

How we use information

We use personal information to respond to enquiries, arrange and manage appointments, provide podiatry services, process accounts and claims, communicate about your care, improve clinic operations and meet legal or professional obligations.

We do not sell personal information or use health information for unrelated marketing.

When information may be disclosed

Information may be shared with service providers and health professionals where needed to provide or administer care, process an authorised claim, operate clinic systems or comply with law. This may include PracSuite, payment or claiming providers, IT services and referring practitioners.

We take reasonable steps to limit disclosure to what is necessary for the relevant purpose.

Storage and security

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method can be guaranteed to be completely secure.

Please do not send urgent or highly sensitive health information through a general website enquiry.

Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity and, in some circumstances, may lawfully refuse or limit access. If so, we will explain the reason where permitted.

Website analytics and third parties

The website may use analytics services to understand aggregate site usage. Online appointment functionality may be provided through PracSuite. External services and links have their own privacy practices, and we encourage you to review them.

Our website may store essential technical data required for security and operation. If non-essential analytics or marketing cookies are introduced, consent controls should be configured where required.

Questions or privacy concerns

Contact us if you have a privacy question, wish to request access or correction, or want to make a complaint. We will review your concern and respond within a reasonable period.

Coburg Podiatry Pty Ltd
70 Sydney Rd, Coburg VIC 3058
admin@coburgpodiatry.com.au
(03) 9386 2355